Kellen Company
Frequently Asked Questions about AMCs
How Can an AMC Executive be as Accessible as a “Full-Time” Executive?
Should an association require it, AMCs can and do assign executives and other staff on a 100% basis. However, in many cases this is neither required nor best for the association. At the top AMCs, executives and staff are available on a full-time basis although they also may have other responsibilities for other associations. When managed properly, staff responsiveness and overall service to the association is enhanced by an AMC.
How Can an Association Maintain a Sense of Identity When Managed by an AMC?
Management companies go to great lengths to ensure an association’s individual identity, including the use of association-specific letterhead, business cards, Web sites, individual directory listings and, if needed, dedicated phone lines. External audiences that contact AMC clients rarely are aware that the association is being managed by a company. As for members, they typically are pleased that their organization's management and programs are in the hands of a substantial, experienced management firm.
Can an AMC Provide the Same Dedication as a Captive Staff?
AMC executives are no less dedicated than their “captive” counterparts. It is common for AMC executives to become publicly recognized experts and spokespersons on issues related to the associations they manage. At the top management companies, these dedicated professionals become industry leaders who effect changes (e.g., regulations, legislation, industry professionalism, market development and public opinion) that enhance members’ ability to succeed.
Can AMCs Effectively Manage Larger Associations?
AMCs’ ability to successfully manage associations of different sizes is limited only by the extent of a management firm’s available resources. AMCs effectively manage associations with annual budgets as high as $5 million or more.
Do AMCs Cost Less than Captive Management?
A quality association management company generally is not a cheaper alternative to a “captive” staff. More often, however, AMCs are a cost-effective alternative, delivering higher quality service for the resources available.
Our Mission:
To exceed client expectations through commitment to excellence and employee-owner values.
Chief among our values are:
integrity, client focus, quality, profitability and fun.